Shipping policy

Order Processing

Upon receiving your order, we will immediately review and confirm it. Usually, order processing is completed within 1-2 business days, but it may be slightly extended during peak periods. Once the order is verified to be correct, we will promptly prepare the goods and dispatch them.

Shipping Methods

We offer a variety of shipping methods for your selection, including but not limited to standard express delivery, expedited express delivery, and express delivery. Each shipping method has its corresponding estimated delivery time and cost, and you can choose based on your needs and budget when placing an order.

Delivery Time

The delivery time varies depending on your geographical location, the selected shipping method, and customs clearance, etc. Standard express delivery generally takes 10-20 business days to arrive, expedited express delivery usually arrives within 5-10 business days, and express delivery can arrive within 3-5 business days. Please note that these times are only estimates, and the actual delivery time may be affected by force majeure factors such as natural disasters and changes in customs policies.

Shipping Costs

Shipping costs are calculated based on the weight, size of the package, shipping method, and destination. When you place an order, the system will automatically calculate and display the exact shipping cost, allowing you to clearly understand the cost.

Package Tracking

After dispatch, you will receive a unique tracking number, and you can track the progress of the package in real-time through the relevant courier website or the link we provide. We will also update the latest status of the package for you in a timely manner to ensure that you can always know the location of the package.

Customs and Taxes

For cross-border packages, they may need to go through customs inspection in the destination country and may incur customs duties, import taxes, or other related taxes and fees. These taxes and fees are borne by you (the recipient), and the specific amount depends on the regulations of the destination country and the value of the goods you purchased. We recommend that you understand the relevant tax policies of the destination country before placing an order to avoid unnecessary troubles.

Shipping Delays

Although we strive to ensure that packages arrive on time, sometimes shipping delays may occur. Common causes of delays include customs clearance delays, bad weather, and operational issues of the shipping company. If there is a delay, we will maintain close communication with the shipping company and promptly inform you of the latest situation.

Returns and Exchanges Shipping

If you need to return or exchange goods, under the premise of meeting our return policy, you need to bear the shipping cost of sending the goods back. Please ensure that you choose a reliable shipping method when sending the goods back and keep the relevant shipping vouchers.

Customer Service

If you have any questions or problems during the shipping process, our customer service team is always available to assist you. You can contact us via email, online customer service, or phone, and we will do our best to solve the problem for you.

We are committed to providing you with high-quality and reliable cross-border shipping services. We hope the above policy can make your shopping experience more enjoyable and reassuring.